Privacy Policy
Last Updated:
Your privacy is not just a policy for us; it is the entire foundation of our service. Our (Expertise, Authoritativeness, Trustworthiness) model is built on Absolute Trust. Please read this policy to understand why CustomizedPDF is the most secure and private way to work with your documents.
Our Core Privacy Guarantee: 100% Client-Side Processing
Your files are never, under any circumstances, uploaded to, processed by, or stored on our servers.
Unlike other online PDF services, CustomizedPDF runs all tools (such as merging, splitting, redacting, and signing) entirely within your own web browser. The documents you open are loaded directly from your computer into your browser's memory, processed locally, and then saved back to your computer.
- We do not see your files.
- We cannot access your files.
- We do not transmit your files over the internet.
- We do not store your files, not even temporarily.
Your documents and the sensitive data they contain never leave your device. This privacy-first design helps reduce data exposure because we are never in possession of your document contents.
Consent, Cookies, and Advertising Choices
When required, including for visitors in the European Economic Area (EEA), the United Kingdom, and Switzerland, we ask for consent before using non-essential analytics and advertising storage. You can accept all, reject non-essential storage, or manage individual choices from the consent message or the control.
Our Google tags use Consent Mode so advertising and analytics signals can respect your selected choices. For full Google AdSense EEA/UK/Switzerland ad serving compliance, the site owner must also keep a Google-certified CMP message configured in Google AdSense or another certified consent management platform.
Information We *Do* Collect (Standard Web Data)
To operate our website and support our free service through advertising, we collect the same basic, non-personally identifiable information that most websites do.
1. Analytics Data (e.g., Google Analytics)
We collect anonymous, aggregated data to understand how users interact with our site. This helps us improve our tools and user experience. This data may include:
- Which pages are visited and which tools are used.
- The time spent on a page.
- General geographic location (e.g., country/city).
- Browser and device type.
This information is completely anonymous and cannot be tied back to you or your files. **We do not track or log what you do *inside* the tools (e.g., we don't know what text you redacted or what files you merged).**
2. Advertising (e.g., Google AdSense)
We use third-party advertising partners like Google to display ads, which helps keep our tools free. Depending on your consent choices, these partners may use cookies or similar technologies for ad delivery, fraud prevention, measurement, and personalization.
- Google may use advertising cookies to serve and measure ads on our site.
- If you decline ad storage or personalization, Google ad services should receive denied consent signals for those purposes.
- You may also manage personalized advertising by visiting Google's Ad Settings.
3. Cookies
We use essential storage for basic site functions and optional storage for analytics and advertising, based on your consent choices. This includes:
- Remembering your preferences, such as dark mode and privacy choices.
- Analytics measurement when you allow analytics storage.
- Advertising measurement and personalization when you allow advertising storage and personalized ads.
Your Rights (GDPR & CCPA)
Because we do not collect personal information related to your documents, there is no personal file data for you to access, request, or delete. For the anonymous analytics and advertising data we use, you have the right to opt-out via your browser settings or Google's ad settings.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page. Our core guarantee—that your files are never uploaded and remain 100% private—will never change.
Contact Us
If you have any questions about this Privacy Policy, please contact us.