Privacy Policy
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Your privacy is not just a policy for us; it is the entire foundation of our service. Our E-E-A-T (Expertise, Authoritativeness, Trustworthiness) model is built on **Absolute Trust**. Please read this policy to understand why CustomizedPDF is the most secure and private way to work with your documents.
Our Core Privacy Guarantee: 100% Client-Side Processing
Your files are never, under any circumstances, uploaded to, processed by, or stored on our servers.
Unlike other online PDF services, CustomizedPDF runs all tools (such as merging, splitting, redacting, and signing) entirely within your own web browser. The documents you open are loaded directly from your computer into your browser's memory, processed locally, and then saved back to your computer.
- We do not see your files.
- We cannot access your files.
- We do not transmit your files over the internet.
- We do not store your files, not even temporarily.
Your documents and the sensitive data they contain never leave your device. This makes our service compliant with GDPR, CCPA, HIPAA, and other privacy regulations by default, as we are never in possession of your personal data.
Information We *Do* Collect (Standard Web Data)
To operate our website and support our free service through advertising, we collect the same basic, non-personally identifiable information that most websites do.
1. Analytics Data (e.g., Google Analytics)
We collect anonymous, aggregated data to understand how users interact with our site. This helps us improve our tools and user experience. This data may include:
- Which pages are visited and which tools are used.
- The time spent on a page.
- General geographic location (e.g., country/city).
- Browser and device type.
This information is completely anonymous and cannot be tied back to you or your files. **We do not track or log what you do *inside* the tools (e.g., we don't know what text you redacted or what files you merged).**
2. Advertising (e.g., Google AdSense)
We use third-party advertising partners like Google to display ads, which helps keep our tools free. These partners may use cookies to serve ads based on a user's prior visits to our website or other websites.
- Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our sites and/or other sites on the Internet.
- You may opt out of personalized advertising by visiting Google's Ad Settings.
3. Cookies
We use cookies for essential site functions and analytics. This includes:
- Remembering your preferences (like dark mode).
- Analytics and advertising as described above.
Your Rights (GDPR & CCPA)
Because we do not collect personal information related to your documents, there is no personal file data for you to access, request, or delete. For the anonymous analytics and advertising data we use, you have the right to opt-out via your browser settings or Google's ad settings.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page. Our core guarantee—that your files are never uploaded and remain 100% private—will never change.
Contact Us
If you have any questions about this Privacy Policy, please contact us.